Privacy Policy


Data Privacy Policy


This statement is designed to transparently and without ambiguity communicate to our customers and suppliers, why we collect their data, what data we collect and how that data is used.


Protecting your data

Freight Express is committed to protecting and securing any personal date we collect in order to facilitate our services, collecting payment for those services and information and data we receive from our suppliers. Under GDPR regulations we are both a “controller” and a “processor” of information. A controller when we are contacted directly by an individual or business to facilitate a service and a processor when we are contacted by a third party to facilitate a service to one of their clients, ie by a designer or store.


The personal data we collect and use

In the course of operating our business we collect the information you provide to us in order to facilitate the task requested. This information will include, name, email address, postal address, phone numbers, job title.


We also collect personal information from those applying for a job with us. This information will include contact details, education details, driving entitlement, skills information, marital status, nationality and legality to work in the UK. Passport number, NI number and bank details for successful applicants.


When we collect data and why

We collect information directly from you in order to facilitate a task. This can be done via our web site, email or over the telephone.

This information allows us to fulfil an enquiry to us or for the supply of goods and services from you. This may be for a quote for storage or delivery, or to organise storage or delivery, manage an account you hold with us, deal with payments for our services to you, notify you of any changes to our services or resolve disputes or collect overdue payments. We may also make any information given to us available to our bank in order to gain a credit rating for a customer should they wish a credit account from us. We also use data from our suppliers in order to procure goods or services from them.


Use of cookies

A cookie is a small text file which is placed into your computer or other web access device when you use our website. This file does not identify you as an individual but does track such things as visitor numbers to our website.

You have the option to set your browser not to accept cookies or to delete cookies. However some functions on our web site may not work without cookies.

More information available from


Legal obligations

We collect and use personal data from our customers and staff to comply with our legal obligations. These include all UK laws governed by HMRC and anti money laundering regulations.



Legitimate business interests

We may contact you to follow up an enquiry, improve our services to you or prevent or detect fraud.



Our premises are protected by CCTV. We collect and process these images in order to ensure a safe environment, and establish a safe and secure work place for our staff plus assisting in any crime prevention or investigation.


Who we may share your information with

We may disclose your personal date to:

Service providers who support us in our business operations, such as other carriers, shipping agencies, technology services, customs agencies, debt collection agencies or solicitors where a dispute has arisen.

Our insurers and insurance brokers if you request cover with us or are making a claim against us.

Law enforcement or government agencies in respect of any investigation to prevent unlawful activity.

Any person you have named as a point of contact to discuss your account.

Information passed to our insurers may be entered into a central insurance data base in order to prevent fraud.


Keeping your data secure

We have appropriate security measures in place to prevent personal information being accessed in an unauthorised way. Only those with a legitimate interest in the information have access. All computers are password protected and these are relayed to secure servers, via a password protected network. We do not store customer payment details. All supplier payment details are held within our banks secure system.


Data Breaches

Whilst we will use all reasonable and expected efforts, such as security software to keep your data secure you acknowledge and accept that the use of the internet for the transference of data is not entirely secure and we cannot guarantee the security of data that is transferred via the internet.


How long do we hold your data

This information will be held so long as we have an ongoing business relationship with you. In addition to this we must retain, under UK law, all records for a minimum of 6 years after a year end.


What rights do you have

Under GDPR you have a number of rights including:

Right to access

Right to rectification

Right to erasure – except if it contravenes UK law

Right to restriction of processing

Right to data portability

Right to object

Further information of these rights are available from Information Commissioners website. WWW.ICO.ORG.UK


Who to contact if you have an issue with personal information


Please send an email to or telephone us on 01968 670066 or write to us at Freight Express Ltd, Pomathorn Mill, Penicuik, EH26 8PJ.


If you are not satisfied with the response given or believe we are not holding or processing your data in accordance with the law you may contact the ICO. Their helpdesk number is 0303 123 1113


Our privacy policy may change from time to time. This version is at 10/05/18.